Privacy Policy

Last updated: March 2026

Synchro ERP ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

Account Data: Name, email address, company name, phone number, and password.
Business Data: Company profile, trade categories, RFQ content, and quotation details.
Usage Data: IP address, browser type, pages visited, and actions taken on the platform.
Payment Data: Subscription and payment records (processed securely via Paymob; we do not store full card numbers).

2. How We Use Your Information

To provide and operate the Synchro ERP platform.
To match buyers' RFQs with relevant vendors based on trade categories.
To send transactional notifications (quote alerts, approval status, reminders).
To process subscription payments and manage billing.
To improve our services and prevent fraud.

3. Data Sharing

We do not sell your personal data. Vendor contact information is only revealed to buyers when a quote is accepted (D34). We may share data with trusted service providers (email, payment, cloud) under strict data protection agreements.

4. Data Retention

We retain your data for as long as your account is active, or as required by applicable law. You may request deletion by contacting support.

5. Security

We use industry-standard measures including HTTPS encryption, hashed passwords, and access controls to protect your data.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@synchro-erp.com.

7. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email or in-app notification.

8. Contact

For privacy-related inquiries, contact: support@synchro-erp.com